Get Support | DocuSign Support Center

Docusign Support is fully digitizing our support process. Moving forward, paid account users can request a callback on the Docusign Support Center, and all users can access our self-service resources. Review this Docusign Support article for details.

Community

Communicate directly with Docusign experts and peers

Learning

Enroll in a curated learning plan or get custom training

Open a case

Request a callback, email, or online support

Trending topics

Password issues

Manage subscription

Manage envelopes

Manage users

I forgot my password

I want to change my password

I want to use a recovery code

What is this additional charge on my invoice?

How do I change my Docusign plan?

How do I correct an envelope?

How do I send using bulk send?

How do I send using conditional routing?

I want to add or remove users or seats

I want to update a permission profile

Recognize a security issue

Report a security issue

API and developer issues

Security issues

More support options

I can’t access my account or invoices

Use this form if you can’t access your account or need to download a past invoice as the account administrator.

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

How do you want to be contacted?

Email

Phone - Request Callback

Provide your phone number and a DocuSign Support Expert will call you within the next 3 hours. If you are a customer outside the United States, do not include leading zeros or other domestic digits.

Country/region

Phone number

+1

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I can't reset my password or don't have an account: CLM.CM only

Use this form if you are unable to access your CLM.CM account or need to request Support Center credentials for CLM.CM .

Last Name

Phone Number

First Name

CLM.CM Account Number

Summary

Additional Details

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I can’t access my account or invoices